Refund & Cancellation Policy

1. 30-Day Money-Back Guarantee

At BestShares (bestshares.com), we want you to be completely satisfied with our financial tools and market data. We offer a 30-day money-back guarantee on all initial subscription purchases (Plus and Pro plans).

If our service does not meet your expectations, you may request a full refund within 30 calendar days of your initial purchase date—no questions asked.

2. Eligibility Criteria

• Initial Purchase Window: Refund requests must be submitted within 30 days of the original subscription transaction date.
• One-Time Courtesy: To prevent abuse of our refund program and ensure fairness to all customers, each user is eligible for a refund only once. Subsequent purchases or re-activations after a refund has been issued are not eligible for a refund.
• Post-30-Day Requests: Refund requests submitted after the 30-day window are non-refundable. However, you can cancel recurring billing at any time to prevent future charges.

3. How to Request a Refund

Requesting a refund is simple and fast. Please follow these steps:

1. Send an email to support@bestshares.com from the email address associated with your BestShares account.
2. Include your Account Email and your Order / Subscription ID (found in your email receipt from our payment partner, Lemon Squeezy).
3. Our support team will review and process your request within 1–2 business days.

4. Processing Time & Payment Method

All payments and refunds are securely handled by our Merchant of Record, Lemon Squeezy. Once your refund has been initiated by our team:

• The full purchase amount will be credited back to your original payment method (credit card, debit card, PayPal, Apple Pay, etc.).
• Credit card and bank refunds typically appear on your statement within 3 to 10 business days, depending on your card issuer or banking institution.

5. Subscription Cancellation Policy

You have full control over your membership and can cancel your active subscription at any time:

• In-App Self-Service: Log in to your BestShares account, navigate to Account Settings / Profile, and click Cancel Subscription under the Manage Subscription section. Your cancellation is processed immediately with no future recurring charges.
• Email Assistance: You may also email support@bestshares.com requesting cancellation, and our team will handle it for you.
• Access Period: Upon cancellation, your subscription will not renew at the next billing cycle. You will retain full access to all paid features until the end of your current paid billing period.

6. Contact & Support

If you have any questions regarding this policy or need assistance with your subscription, please do not hesitate to get in touch:

Email: support@bestshares.com
Support Center: bestshares.com/support
Contact Form: bestshares.com/contact